Category: Technology

New integration connects help desk workflows with automated endpoint actions to save IT teams time and improve reliability

SALT LAKE CITY, UT, UNITED STATES, February 17, 2026 /EINPresswire.com/ — PDQ, a leading provider of endpoint management software for IT teams, today announced a new PDQ Connect integration with Freshdesk and Freshservice by Freshworks. Available now for all customers on the PDQ Connect Premium tier, the integration connects IT service management (ITSM) workflows directly with endpoint actions, helping teams resolve issues faster, reduce manual work, and maintain more reliable systems.

By linking Freshworks’ service desk platforms with PDQ Connect’s automated endpoint management capabilities, IT teams can trigger actions like software deployment, remediation, and device updates directly from tickets to bridge the gap between support and operations.

“Help desk tickets don’t exist in a vacuum; they usually point to something that needs to be fixed on an endpoint,” said Mark Littlefield, VP of Product at PDQ. “This integration gives IT teams a practical way to connect tickets to action. Instead of bouncing between tools or relying on manual follow-ups, teams can automate repeatable fixes and keep devices healthy with far less effort.”

Turning tickets into action

With the PDQ Connect and Freshworks integration, IT teams can:

• Trigger endpoint actions from tickets in Freshdesk or Freshservice, reducing handoffs and manual steps
• Automate common remediation workflows, such as deploying software, running scripts, or updating devices
• Improve response times and reliability by resolving issues consistently across affected endpoints
• Reduce tool sprawl by keeping service desk and endpoint management connected but flexible
• Increase visibility for support technicians and sysadmins by pulling essential device metadata for the requesting user straight into the ticket’s sidebar

The integration supports PDQ’s approach to automation: transparent, repeatable workflows that deliver real results fast.

Practical automation

PDQ continues to focus on automation that IT teams can trust and control.

“By integrating PDQ Connect with Freshdesk and Freshservice, we’re giving customers a straightforward way to access and automate their device management capabilities straight from their ticketing solution of choice, because their time and effectiveness is of the essence to us,” said Chris Sandescu, Director of Product Integrations.

The integration also strengthens PDQ’s position in the growing autonomous endpoint management (AEM) category by connecting endpoint automation directly into ITSM workflows, where much of IT’s day-to-day work actually begins.

Available now

The PDQ Connect integration with Freshdesk and Freshservice is available immediately for PDQ Connect Premium customers.

To learn more or see the integration in action, visit pdq.com/pdq-connect. For a deeper look, tune in to PDQ’s weekly webcast on Thursday, February 19 at 10:00 a.m. MT for live demos and real-world automation examples.

About PDQ

PDQ builds IT management tools that are simple, secure, and pretty damn quick. Trusted by system administrators, MSPs, and IT professionals worldwide, PDQ’s suite of autonomous endpoint management (AEM) products like Connect and SmartDeploy streamlines patching, deployment, and vulnerability and endpoint management across Windows and macOS devices. Founded in 2001 and based in Salt Lake City, Utah, PDQ is built for sysadmins, by sysadmins, and trusted by over 33,000 customers.

Meredith Kreisa
PDQ
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Ninja Dispatch launches My Ninja Dispatch dashboard, giving fleet operators live visibility into overnight dispatch activity for the first time.

CLEVELAND, OH, UNITED STATES, February 17, 2026 /EINPresswire.com/ — Ninja Dispatch, the Cleveland-based managed night dispatch service founded in 2018, has launched My Ninja Dispatch, a real-time client dashboard designed to close the visibility gap between in-house dispatch teams and outsourced night dispatch operations. The dashboard, currently in beta with select clients, gives carriers, freight brokers, and third-party logistics providers a live window into everything happening during their overnight shifts.

The tool was built to address a longstanding problem in the after hours dispatch industry. Trucking companies that keep dispatch in-house have direct oversight of their operations but face rising costs, high turnover, and difficulty staffing overnight shifts. Night dispatcher positions are among the hardest roles to fill in trucking — the undesirable hours lead to frequent turnover, and many carriers cycle through multiple hires before finding a reliable overnight dispatcher. A single in-house night dispatcher can cost upward of $50,000 per year in salary alone, before factoring in benefits, office space, equipment, and the cost of replacing that dispatcher when they leave. Companies that outsource gain cost efficiency but often lose visibility into what happens between evening close and morning open. My Ninja Dispatch is designed to deliver both — the transparency and control of an in-house team combined with the cost structure and reliability of a managed service.

“When a trucking company hands us their night shift, they are trusting us with their drivers, their freight, and their client relationships,” said Teodor Stroie, founder of Ninja Dispatch. “The dashboard exists so that trust is backed by full transparency. Our clients can see every check call, every load update, every exception that was flagged, and how it was resolved — the same visibility they would have if they were sitting in the office at 2 AM.”

Through the My Ninja Dispatch portal, fleet operators can view driver status updates, load tracking, broker and customer communications, exception alerts, and shift passdown reports. The dashboard provides a complete record of overnight dispatch activity so that morning teams can pick up exactly where the night shift left off, with no gaps in communication and no surprises.

Ninja Dispatch builds a customized dispatch operation for each client rather than applying a one-size-fits-all model. The onboarding process begins with a shadowing period during which the Ninja Dispatch team observes and documents each client’s unique workflows, communication standards, and operational priorities. From there, the company develops a tailored standard operating procedure and integrates directly with the client’s existing technology stack, including leading TMS platforms such as McLeod, TMW, and Tai, and ELD and fleet management systems including Samsara, Motive, and KeepTruckin. Depending on the client’s needs, managed overnight coverage can include load tracking, exception and delay monitoring, ELD and HOS compliance checks, driver communication, broker and customer updates, appointment scheduling, TMS data entry, portal maintenance, shift passdown reporting, and detention and accessorial documentation.

The company also offers what it calls the Ninja Guarantee: every shift is covered with no vacation or PTO gaps, any dispatcher who is not the right fit is replaced immediately, and a dedicated shift manager oversees every shift at no additional cost.

Ninja Dispatch operates from offices in Cleveland, Ohio and Bucharest, Romania, using the eight-hour time zone difference to staff American overnight shifts with dispatchers working during standard daytime business hours in Europe. When it is midnight on the East Coast, it is 7 AM in Bucharest — meaning Ninja Dispatch’s overnight team is starting a normal workday, fully rested and alert, rather than working a graveyard shift. All dispatchers complete a three-month training program before working directly with client accounts.

Ninja Dispatch has provided after hours dispatch services to more than 100 U.S. trucking fleets since 2018 and was voted the number one dispatching company by FreightWaves, a leading freight industry publication. The My Ninja Dispatch dashboard is currently available to clients in the beta program, with a broader rollout planned for 2026.

For more information about Ninja Dispatch managed night dispatch services, visit https://ninjadispatch.com or the after hours dispatch services page at https://ninjadispatch.com/night-dispatch-after-hours-dispatch-services/.

Teodor J. Stroie
Ninja Dispatch
+1 888-853-4778
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Ninja Dispatch Delivers a Worry-Free Night Dispatch Solution

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InSource Solutions Group Announces Acquisition of AVEVA Select California, Expanding Its Reach to Become the Largest AVEVA Select Partner in the Americas

RICHMOND, VA, UNITED STATES, February 17, 2026 /EINPresswire.com/ — InSource Solutions Group, a leading provider of industrial automation software, services, and support, today announced the acquisition of AVEVA Select California, the exclusive AVEVA sales, support, and training organization serving the California region, from E&M Electric and Machinery, Inc. This strategic transaction expands InSource’s geographic footprint to the West Coast and strengthens its expertise across key industries including water and wastewater, technology, and broader process manufacturing verticals.

Since 1990, AVEVA Select California has helped clients architect, deploy, maintain, and grow industrial software systems across diverse manufacturing and infrastructure environments. The organization brings deep expertise in AVEVA’s HMI, SCADA, MES, historian, and industrial information management solutions, as well as a strong reputation for high quality training and technical support.

The acquisition builds on InSource Solutions Group’s 2025 expansion, when InSource Software Solutions, Cimsoft, and GS PlantOptics united to form the second largest AVEVA Select provider in the Americas. Those organizations brought together strong regional leadership and industry specific technical expertise across the Southeast U.S., Eastern Canada, and the Upper Midwest. The addition of AVEVA Select California now extends that reach even further, creating the largest AVEVA Select Partner organization across North America.

A Strategic Move to Serve a Broader Client Base

“This acquisition reflects our commitment to expand and diversify our capabilities to meet the evolving needs of industrial clients across the Americas,” said Rob Bansek, Chief Executive Officer of InSource Solutions Group. “AVEVA Select California brings a long standing legacy of excellence, industry depth, and client centric service. Their reputation in water, wastewater, and process manufacturing, combined with their team’s technical strength, makes them an ideal fit for our growing organization.”

With this move, InSource Solutions Group gains geographic expansion into the West Coast, now serving clients coast to coast. The addition brings enhanced water and wastewater expertise supported by AVEVA Select California’s strong history in municipal and utility applications. The acquisition also adds broader technology and process manufacturing capabilities, industry leading training and client success programs including concierge, on site, and virtual delivery through a well established education services platform, and a nationwide team of AVEVA certified experts with deep knowledge across critical infrastructure, advanced manufacturing, and digital operations.

Expanding a Growing AVEVA Ecosystem

AVEVA Select California’s integration further strengthens InSource Solutions Group’s ability to support clients across the full AVEVA software portfolio from design and engineering to operations control, asset performance management, and enterprise information systems. The acquisition also expands access to thousands of AVEVA integration partners worldwide, enabling clients to accelerate digital transformation at scale.

Continuity for Clients and Partners

AVEVA Select California clients will continue receiving the same regional expertise and trusted support they rely on, now backed by a larger, unified InSource Solutions Group team spanning North America. Together, the combined organization will deliver expanded solutions, deeper technical resources, and enhanced service capabilities.

Joanna Frieske
InSource Solutions Group
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Agreement Advances Satellite Internet Connectivity and Space Infrastructure to Establish an ASEAN Space Economy

SAN ANTONIO, TX, UNITED STATES, February 17, 2026 /EINPresswire.com/ — Forward Edge-AI, Inc. (“Forward Edge-AI”) and Angkasa-X Holdings Corp. (“Angkasa-X”) today announced the signing of a Memorandum of Understanding (MOU) to collaborate on business opportunities that expand space-enabled connectivity and accelerate new space infrastructure initiatives across the Indo-Pacific and ASEAN region.

Under the MOU, Forward Edge-AI will provide turnkey satellite design, manufacture, post quantum cybersecurity, and launch services, including support to secure permitting for ground- or sea-based facilities for spacecraft assembly, launch, and landing. Angkasa-X will focus on regulatory authorization, funding, provisioning, constellation management, space situational awareness, orbital adjustments, and deorbiting — alongside marketing and promotion of satellite-enabled internet access, positioning, tracking, and IoT services delivered via a LEO satellite internet constellation.

The collaboration aligns with Angkasa-X’s stated mission to establish an ASEAN space economy through its A-SEANLINK satellite constellation and improve rural connectivity using LEO satellite technology. It also builds upon Angkasa-X’s public ITU-R space filing activity associated with Angkasa-X A-SEANLINK (under Coordination stage) materials.

In addition, the parties intend to jointly promote access to the Palau Space Port for the aerospace industry and pursue additional projects (including opportunities such as “Golden Dome”) that advance space technologies and economic partnerships.

Separately, Forward Edge-AI and Angkasa-X also executed a Teaming Agreement to jointly respond to agency task orders under the SHIELD contract vehicle, with Forward Edge-AI serving as prime and Angkasa-X as a proposed subcontractor. The agreements fall within Forward Edge-AI’s Space Portfolio.

About Forward Edge-AI
Forward Edge-AI, Inc. is a leader in AI-driven cybersecurity solutions and quantum-resistant technologies for defense, government, and critical infrastructure. The company’s flagship product, Isidore Quantum^®, combines post-quantum encryption, AI-enabled resilience, and software-defined network control to deliver future-proof protection against emerging digital threats. Visit https://forwardedge.ai/ for more information. Forward Edge-AI, Inc. provides advanced satellite and space ing turnkey satellite design, manufacture, and launch services.

About Angkasa-X
Angkasa-X Holdings Corp., an independent satellite services-provider, is a technology and social-inclusion company focused on unity through Low Earth Orbit satellite technologies and supporting the growth of an ASEAN space economy. It operates an innovative “Satellite-as-a-Service (“SaaS”) business model to provide remote-sensing data for agriculture, mining, fishery, disaster-monitoring, green-house-gases & carbon-credit tracking and satellite-internet services for businesses and people living the rural area in the near Equatorial Zone.

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New release improves documentation, governance visibility, and architectural alignment for ServiceNow at scale.

ZURICH, SWITZERLAND, February 17, 2026 /EINPresswire.com/ — Moers GmbH today announced erm4sn 6.0, a major release of its governance and data model intelligence platform for ServiceNow. The subscription-based SaaS tool helps platform owners, architects, and CMDB teams visualize data models, detect metadata drift across instances, and document complex configurations — without requiring admin rights or coding expertise.

Enterprise ServiceNow environments often contain hundreds of custom tables, modified records, and deeply interconnected CMDB relationships. Changes accumulate across development, test, and production instances — frequently without consistent documentation. Traditional approaches depend on manual comparisons and undocumented knowledge, making upgrades risky and audits cumbersome.

erm4sn 6.0 addresses these challenges with five key capabilities:

• Cross-instance drift detection that compares table records across environments to identify inconsistencies before they cause release surprises.
• AI-powered CMDB documentation that generates table and field descriptions from official ServiceNow sources, embedded directly in the UI.
• A customization health dashboard that tracks scope-level trends over time, helping governance leads spot degrading or stabilizing areas.
• CI relationship visualization that maps upstream and downstream dependencies directly in table diagrams for faster impact analysis.
• Improved Enterprise Architect integration with safe merge imports into Sparx EA without overwriting manual annotations.

All analysis is based on official ServiceNow metadata — not heuristics — and has been validated across multi-environment deployments at companies like Swisscom and Swiss Re.

“Enterprise platforms fail on visibility, not effort. With erm4sn 6.0, teams finally have a defensible view of what changed, where it changed, and what it affects — before it becomes a problem,” said Boris Moers, Founder and CEO of Moers GmbH.

erm4sn 6.0 is available today worldwide. Existing customers can upgrade using the standard deployment process with no breaking changes. Free trials and live demos are available at https://demo.erm4sn.com and https://www.erm4sn.com/try-it/.

About erm4sn

erm4sn (Entity Relationship Model for ServiceNow) is a SaaS platform that visualizes and governs ServiceNow data models. It provides browsable diagrams of tables, relationships, and customizations — helping teams compare instances, detect drift, and prepare for upgrades. https://erm4sn.com

About Moers GmbH

Based in Zurich, Moers GmbH builds erm4sn and supports customers across Europe and North America — with a focus on transparency and governance for enterprise ServiceNow platforms.

Boris Moers
Moers GmbH
+41 32 513 35 33
boris.moers@erm4sn.com
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LSA promotes Matthew Feeley to VP of Product Innovation, recognizing his leadership in AI-driven product strategy, modernization, and accelerated growth.

PA, UNITED STATES, February 17, 2026 /EINPresswire.com/ — Language Services Associates (LSA) is proud to announce the promotion of Matthew Feeley to Vice President of Product Innovation. His promotion recognizes his outstanding leadership in advancing LSA’s product strategy and innovation capabilities during a period of rapid industry transformation.

Matthew joined LSA in 2024 as Product Division Manager and was quickly promoted to Director of Product Innovation, where he spearheaded the formation of the Product Management department and established cohesive workflows between software development and product management. His process improvements immediately enhanced LSA’s ability to respond to rapidly evolving customer needs.

Since then, he has expanded and strengthened a global product organization, driving an accelerated roadmap and launching innovative products and system enhancements that empower customers and prospects to adapt to a rapidly changing market. Matthew’s focus on AI-driven service enhancements and technology modernization has positioned LSA as a leader in applying artificial intelligence and data-driven solutions to interpretation services. These advancements ensure LSA not only supports its current clients but also attracts new business in a dynamic industry landscape.

Matthew brings more than 15 years of experience leading global product management and development teams. With a career rooted in the technology sector and deep expertise in modern technology and data platforms, he understands the transformative power technology holds for language service providers and the interpretation and translation industry as a whole.

“Matthew has made an immediate and profound impact on LSA’s culture of innovation and excellence,” said Scott Cooper, CEO of LSA. “He has that all too rare ability to lead on the technology side and communicate ideas and vision to colleagues that must deliver and integrate LSA’s AI and technology strategies. His leadership will shape LSA’s next chapter of growth.”

“Matthew’s promotion highlights his outstanding leadership, vision, and the significant impact he has made in a short time at LSA. His innovative approach to product management and dedication to building a forward-thinking team have laid a strong foundation for our ongoing growth. As we advance our product roadmap, we are excited to deliver even greater value to our clients,” said Pablo Tercero, Chief Operating Officer at LSA.

About Language Services Associates (LSA)
Language Services Associates (LSA) is a leading full-service language service provider (LSP) offering interpretation, translation, and AI-powered language solutions in 300+ languages.

Since 1991, LSA has partnered with organizations in healthcare, government, legal, education, finance, sports, and business to deliver high-quality, compliant, and scalable language access services. Backed by a network of 7,000+ vetted linguists, LSA provides accuracy, cultural competence, and 24/7/365 availability with over 99.9% uptime reliability.

As one of the largest privately owned language service providers in the U.S., LSA combines human expertise with secure, integrated technology to help organizations improve outcomes, meet compliance requirements, and build inclusive multilingual experiences.

Arnisa Xharra
Language Services Associates, Inc.
+1 800-305-9673
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SPARTA, NJ, UNITED STATES, February 17, 2026 /EINPresswire.com/ — As photography enters its third century as a key way for people to tell their stories, the number of photos captured globally each year has reached record levels. Driven by the growth of smartphones in use and their overwhelming popularity for capturing photos, Rise Above Research estimates that the annual number of photos captured globally will approach 2.5 trillion by 2030. This translates to almost 300 photos per year for every man, woman, and child in the world.

“Photography remains an essential part of people’s lives. Its popularity grows as camera specifications continue to improve and artificial intelligence makes devices even smarter. The result is billions of photos captured every day,” said Ed Lee, director and founder of Rise Above Research. “The huge volume of digital photos creates opportunities for the entire photo industry. The key is helping people use these images. For example, artificial intelligence can make product recommendations, helping consumers turn their stored photos into something they can use or print.”

With the taking and sharing of photos on the rise, the global number of photos taken annually is expected to grow at a linear rate through 2030, with smartphones accounting for the vast majority of them. In addition, the cumulative number of photos that are saved is estimated to reach 20 trillion images in 2030.

The 2026 Worldwide Image Capture Forecast report provides a five-year forecast for the number of photos expected to be taken globally. It also includes the shares of photos taken by smartphones, cameras, and tablets; which regions of the world are most photo-active; and the cumulative number of photos saved.

About Rise Above Research, LLC
Rise Above Research, LLC is an independent market intelligence and strategic consulting firm that supports industry vendors, service providers, and retailers with actionable intelligence to assist them in making effective decisions in fast-paced digital photography and imaging markets. Established in 2020 by industry veterans Ed Lee and David Haueter, Rise Above Research has extensive experience providing groundbreaking market research and strategic consulting for the digital imaging industry. Our industry analysts have a combined 50+ years of covering a wide variety of imaging markets.

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For additional information or interview requests, visit our website or contact:
David Haueter, Director and Founder
dhaueter@riseaboveresearch.com
www.riseaboveresearch.com

David W Haueter
Rise Above Research, LLC
+19145525377 ext.
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